Technical Support Specialist with Italian – Remote work from Italy

Descrizione del lavoro

We are looking for creative and out of the box thinking Technical Support Specialist with Italian.
If you want to join one of the top tech companies and at the same time to be a part of the world music industry, become part of our team now.

As part of the technical support team you will work directly with our customers to answer their technical questions and you will be responsible for solving technical support tickets, chat and phone inquiries received by industry professionals based all over the world.

Your challenges will be:
– Responsible for providing technical support in a timely, consistent and courteous manner to all customers in the process of devices integration of the company products, through phone, live chats, e-mail and remote sessions and on demand;
– Responsible for diagnosing and resolving customers’ technical cases by questioning techniques and through the use of remote diagnostics;
– Assisting customers by giving correct resolutions in a clear, concise and courteous manner;
– Supporting Commercial department by providing pre-sales consultations;
– Troubleshooting customer cases;
– Escalating customer cases to the respective line departments and following through to completion;
– Providing after sales support

If you have:
– Experience and knowledge in providing after sales support
– Exceptional level of Italian and English (B2 high/ C1);
– Knowledge of CRM systems;
– General knowledge of the major DAWs (advanced level for at least 2 of them);
– Experience with audio interfaces;
– Basic level of studio environment experience and/ or media;
– Affinity to music and audio technologies;
– Skills in the after sales customer service field.

Then we would be more than happy to welcome you on board and offer you:
– Opportunity to work for top 5 world-leader in digital audio technology;
– Friendly work environment in a team of highly skilled and motivated people;
– Brand new, spacious, centrally located building near metro and bus-stops;
– Leading medical, dental and social benefits;
– Flat, agile, bureaucracy-free management structure.